Last updated: 26 July 2026
We want you to be happy with your WiseMe event pass. This policy explains when refunds are available.
If you've purchased a pass but haven't yet used it (i.e., you haven't published a live event using it), you can request a full refund within 14 days of purchase.
Email hello@wiseme.co.nz with your order details. Refunds are processed back to your original payment method within 5-10 business days.
Once you've published a live event (started running it with guests), the pass is considered used and is generally non-refundable.
Exception: If you experienced a technical failure that was our fault (e.g., the platform went down mid-event), we'll offer a full or partial refund. Contact us within 7 days of the event.
If your event exceeded your pass's included player count and we charged your card for the overage, that overage charge is non-refundable except in cases of technical error.
Passes purchased through Apple App Store or Google Play in-app purchase are handled by Apple or Google's refund policies. Please contact them directly:
We can advocate for you but final refund decisions are made by the platform.
If you cancel an event without publishing it, your pass remains available for another event. It doesn't expire.
Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act or other applicable consumer protection law. If a product or service fails to meet the guarantees required by law, you may be entitled to a refund, replacement, or repair.
For refund requests or questions, email hello@wiseme.co.nz. Include your order details so we can help quickly.
Questions? Reach us at hello@wiseme.co.nz